Privacy Policy
Privacy Policy
Last updated: 13/01/2026
1. Introduction
ShineFlow AI (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with our services, website, and AI systems.
ShineFlow AI operates as an AI automation agency for service businesses, specialising in residential cleaning.
2. Business Details
Business Name: ShineFlow AI
Address: 24 Worchester Crescent, Queensland, Australia
Contact Email: [email protected]
Website: Not live yet
3. Information We Collect
We may collect the following types of personal and business information:
Names
Email addresses
Phone numbers
Business or company details
Website form submissions
Chatbot and AI conversation data
Voice interactions and transcripts
Scheduling information (e.g. via calendars)
Payment Information
Payment details are processed by third-party payment processors using encrypted systems. ShineFlow AI does not store full payment card details.
4. Information We Do Not Collect
We do not intentionally collect:
Cookies
Website tracking data
IP addresses or browser/device analytics
5. How We Use Personal Information
We use personal information for the following purposes:
Providing AI automation services to clients
Operating AI systems such as chatbots and voice agents
Managing customer relationships (CRM)
Improving service performance and system reliability
Communicating with clients regarding services and support
We do not sell personal information.
6. AI Data Handling and Automated Processing
ShineFlow AI deploys AI-powered systems that may interact directly with end users, including automated chat and voice agents.
AI responses may be automated
Human monitoring and oversight is available
Client data is not used to train proprietary AI models operated by ShineFlow AI
Some third-party AI providers (e.g. OpenAI) may process data according to their own privacy policies
We encourage users to review third-party AI providers’ privacy policies where applicable.
7. Third-Party Services
We may share limited personal information with trusted third-party service providers strictly for operational purposes, including:
GoHighLevel (CRM and automation platform)
Stripe (secure payment processing)
Google Calendar (scheduling and appointment management)
These providers are required to handle personal data securely and in accordance with applicable privacy laws.
8. Data Storage and Security
Personal information is stored securely within Australia.
Security measures include:
Encryption
Secure access controls
Restricted access to authorised personnel only
Despite these measures, no system can be guaranteed to be 100% secure.
9. Data Retention
We retain personal information until a deletion request is made by the user or client, unless retention is required by law.
10. International Data Transfers
We do not intentionally transfer personal data outside Australia.
However, some third-party service providers may store or process data in other jurisdictions under their own compliance frameworks.
11. User Rights
Users have the right to:
Access their personal information
Request correction of inaccurate data
Request deletion of personal data
Opt out of marketing communications
Withdraw consent at any time
Requests can be made by contacting us using the details below.
12. Children’s Privacy
ShineFlow AI does not knowingly collect personal information from individuals under the age of 18.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website once live, and the updated date will be shown at the top of this policy.
14. Contact Us
For any privacy-related questions, requests, or concerns, please contact:
Email: [email protected]